REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
ELIGIBILITY To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
HOW TO START A RETURN To start a return, contact us at Thrivetonicshop@gmail.com
Please note that returns must be sent to: ThriveTonic 1601 North 2nd Street Millville, NJ 08332 United States
If your return is accepted, we'll send you a return shipping label with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
DAMAGES AND ISSUES Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS Certain items cannot be returned, including:
- Personal care goods (such as beauty products and hair care items once opened)
- Custom or personalized items
- Sale items or gift cards
Please contact us if you have questions about your specific item.
EXCHANGES The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EUROPEAN UNION 14-DAY COOLING OFF PERIOD If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
REFUNDS We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at Thrivetonicshop@gmail.com.
QUESTIONS? For any return questions, contact us at Thrivetonicshop@gmail.com or call 610-931-1583